Frequently Asked Questions

We’ll confirm your first service date when you sign up. After that, we’ll visit your yard on the same day each week for consistency. Plus, you’ll receive an “on the way” text message with an ETA 5–15 minutes before we arrive, so you’ll always know when to expect us!

No! We have no contracts or cancellation fees, allowing you to sign up, cancel, or pause your service whenever you need.

No! As long as the area to be cleaned is accessible, you do not need to be home.

We’re offering a special deal for new clients who sign up for weekly service using code 3FREESV. You’ll receive your first 3 weekly service visits completely free—no matter how messy your yard is! After the 3 free visits, your weekly service will automatically continue at our regular rates (listed above), and you can cancel anytime. This offer can’t be combined with other promotions and expires April 30, 2025.

No! As long as the area to be cleaned is accessible, you do not need to be home.

We’ll confirm your first service date when you sign up. After that, we’ll visit your yard on the same day each week for consistency. Plus, you’ll receive an “on the way” text message with an ETA 5–15 minutes before we arrive, so you’ll always know when to expect us!

No! We have no contracts or cancellation fees, allowing you to sign up, cancel, or pause your service whenever you need.

With our FREE first cleanup promotion, you'll receive your first service visit free of charge when you sign up for recurring service. We'll reach out and schedule your first clean up and send a text notification when on the way. We'll scoop all the dog poop in your yard and haul it away! After your free first cleanup, service will continue at our regular service rates. This offer can’t be combined with other promotions and expires April 30, 2025.

You'll receive your first 4 weekly service visits at no charge. Service will renew automatically after the trial period ends at which point our regular service rates will apply. Free trial valid within 14 days of your one time clean up. You may cancel service at anytime and for any reason.

No! We have no contracts or cancellation fees, allowing you to sign up, cancel, or pause your service whenever you need.

No! As long as the area to be cleaned is accessible, you do not need to be home.

We’ll confirm your first service date when you sign up. After that, we’ll visit your yard on the same day each week for consistency. Plus, you’ll receive an “on the way” text message with an ETA 5–15 minutes before we arrive, so you’ll always know when to expect us!

No! We have no contracts or cancellation fees, allowing you to sign up, cancel, or pause your service whenever you need.

We’ll confirm your first service date when you sign up. After that, we’ll visit your yard on the same day each week for consistency. Plus, you’ll receive an “on the way” text message with an ETA 5–15 minutes before we arrive, so you’ll always know when to expect us!

We’re offering a special deal for new clients who sign up for weekly service using code 799CLEAN. You’ll receive your first 6 weekly service visits for $7.99 each visit. After the 6 visits, your weekly service will automatically continue at our regular rates (listed above), and you can cancel anytime. This offer can’t be combined with other promotions and expires April 30, 2025.

No! As long as the area to be cleaned is accessible, you do not need to be home.

We service different areas throughout the week to maximize efficiency and keep our prices affordable. While we make every effort to meet specific scheduling preferences, please understand that we may not always be able to accommodate them.

We love to meet and work with dogs if they are friendly and allow us to do our job safely. If your dogs are aggressive or make it difficult for us to do our job, then you will need to bring them inside while we are cleaning your yard. If aggressive dogs are outside when we arrive, we'll give you a call and knock on your door to have them brought inside. If you are unable to bring them inside, we will be unable to service your yard until your next scheduled service visit and you will not receive a refund for the missed visit.

We send a text message letting you know we are on our way before each service visit. If you prefer not to receive text messages, just let us know!

Of course! We scoop all year long, no matter the season!

We recommend keeping your lawn cut on a regular basis and removing leaves and debris. We can only pick up what we can see. Gates need to be functioning and accessible Aggressive dogs need to be left inside while we are cleaning your yard. We'll send a text message when we are on the way so you can bring them in. If they are outside when we arrive, we'll give you a call and knock on your door to have them brought inside.

Yes! We always work with caution to not cause damage to your property, but in the unlikely event of an accident, you will not be responsible for any unplanned costs

We understand that things come up such as being out of town or forgetting to unlock the gate. Just give us a call or text as early as possible at (630) 277-966 to let us know.

Weekly, Twice Weekly, or Every Other Week Service: We automatically charge a card on file on the 1st of each month for the previous months service visits. We charge per individual service visit. For this reason, some months may have a higher bill than other months, depending on the number of service visits that month. Example: You pay $19.95 per visit and we service your yard 4 times in April. On 5/1, your card on file will be automatically charged $79.80.

Of course! We 100% guarantee that you will love our services. If not, we will offer you a refund and make things right!

No! You do not need to be home as long as your yard is accessible and aggressive dogs are not in the yard.

How we respond depends on the type of bad weather expected. We will communicate any weather delays or rescheduling with you. Here is how we deal with some common weather types: Rain: Service as normal Lightning: Delay until it passes. Cancel service visit Light Snow: Service as normal Heavy snow: Cancel service visit We will attempt to reschedule service if canceled due to weather, but we are not always able to. You will never be charged for a service visit that is canceled due to inclement weather.

Safety and trust are our top priorities. We do everything we can to ensure the safety of your pups. We will send you a text message when we are on the way with an arrival time, we double check gates are securely latched when leaving, and we sanitize our equipment and shoes with a kennel grade sanitizer to prevent cross contamination. Additionally, our trained service techs will alert you ASAP of any abnormalities in your dogs waste.

Our service technicians drive branded trucks and wear branded uniforms when providing service so you'll always know it's us in your yard.